Privacy Policy
We're committed to protecting your privacy and your child's safety. Here's how we keep your information secure.
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
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Introduction
Welcome to Mend the Gap! We're committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, and protect information when you use our online tutoring platform.
Important: We take children's privacy very seriously and comply with the Children's Online Privacy Protection Act (COPPA) and other applicable privacy laws.
Information We Collect
Student Information
- Basic Information: Name, age, grade level, email address
- Educational Data: Learning goals, progress reports, session notes, assignments
- Session Records: Video/audio recordings of tutoring sessions (with consent)
- Portfolio Items: Student work samples, achievements, certificates
Parent/Guardian Information
- Contact Information: Name, email, phone number, billing address
- Account Details: Login credentials, payment information
- Communication Records: Messages with tutors and support staff
How We Use Your Information
Educational Purposes
- • Provide personalized tutoring sessions
- • Track student progress and learning outcomes
- • Create customized learning materials
- • Generate progress reports for parents
Platform Operations
- • Create and manage user accounts
- • Process payments and billing
- • Provide customer support
- • Improve our services and platform
Children's Privacy (COPPA Compliance)
For Children Under 13:
- • We obtain verifiable parental consent before collecting personal information
- • Parents can review, modify, or delete their child's information
- • We collect only information necessary for educational purposes
- • Children cannot share personal information in public areas
Parental Rights:
- • Review all information collected about your child
- • Request correction or deletion of information
- • Refuse further collection or use of information
- • Receive notification of material changes to this policy
To exercise these rights, contact us at: privacy@mendthegap.net
Data Security
Technical Safeguards
- • Encryption: All data encrypted in transit and at rest
- • Secure Servers: Data stored on monitored servers
- • Access Controls: Limited access to authorized personnel
- • Regular Audits: Security reviews and testing
Session Security
- • Video sessions use end-to-end encryption
- • Session recordings stored securely
- • Automatic logout after inactivity
- • PCI-compliant payment processing
Your Rights and Choices
Access and Control:
View and download your personal information • Correct inaccurate information • Delete your account and associated data • Opt out of non-essential communications
Data Retention:
Active accounts: Retained while active • Inactive accounts: Deleted after 2 years • Session recordings: Stored for 1 year • Progress reports: Retained for educational continuity
Contact Information
Privacy Questions or Concerns
Email: privacy@mendthegap.net
Phone: (555) 123-4567
Response Time: Within 30 days
Mailing Address
Mend the Gap Privacy Team
123 Education Lane
Learning City, LC 12345
Remember: Your privacy is important to us. If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to contact us.