Terms of Service
These terms help ensure a safe, positive learning environment for everyone in our community.
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
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Agreement to Terms
Welcome to Mend the Gap! These Terms of Service ("Terms") govern your use of our online tutoring platform and services. By creating an account or using our services, you agree to these Terms.
Important: If you're under 18, your parent or guardian must agree to these Terms on your behalf.
About Our Service
✅ What We Provide
- • Online Tutoring: 1-on-1 sessions with certified teachers
- • Educational Support: Math, Reading, and Writing instruction
- • Progress Tracking: Tools to monitor learning outcomes
- • Learning Resources: Educational materials and activities
❌ What We Don't Provide
- • Formal academic credit or degrees
- • Guaranteed academic outcomes
- • Emergency or crisis intervention services
- • Medical or therapeutic services
Account Requirements
Eligibility
- • Students: Any age with parental consent if under 18
- • Parents: Must be 18 or older to create accounts for children
- • Tutors: Must be certified teachers with completed background checks
Account Responsibilities
- • Provide accurate and current information
- • Maintain confidentiality of login credentials
- • Notify us immediately of unauthorized access
- • One person per account (no sharing accounts)
User Conduct
✅ Acceptable Use
- • Respectful Behavior: Treat all users with kindness
- • Educational Focus: Use platform for learning purposes
- • Safety First: Follow all safety guidelines
- • Honest Communication: Provide truthful information
❌ Prohibited Activities
- • Harassment, bullying, or inappropriate behavior
- • Sharing harmful, offensive, or adult content
- • Sharing personal information of others
- • Attempting to hack, spam, or disrupt services
Consequences for Violations:
Warning notices → Temporary account suspension → Permanent account termination → Legal action if necessary
Tutoring Sessions
Cancellation Policy
24+ Hours
Free Cancellation
4-24 Hours
50% Charge
Under 4 Hours
Full Charge
Emergency Exception: Medical or family emergencies considered case-by-case
Session Guidelines
- • Attend sessions at agreed times
- • Maintain appropriate learning atmosphere
- • Sessions may be recorded for quality and safety
- • Engage constructively in learning activities
Payment Terms
Pricing
- • Single Sessions: $40 per 60-minute session
- • Package Deals: Discounts for multiple sessions
- • Trial Offer: First session free for new students
- • Price Changes: 30-day notice for increases
Refunds
- • Satisfaction Guarantee: Full refund if not satisfied with first session
- • Service Issues: Refunds for technical problems
- • Cancellations: According to cancellation policy
- • Processing: 5-7 business days
Safety and Child Protection
Safety Measures
- • Background Checks: All tutors undergo comprehensive screening
- • Session Monitoring: Random quality and safety checks
- • Reporting System: Easy reporting of safety concerns
- • Parent Access: Parents can observe sessions anytime
Child Safety Protocol
- • Zero tolerance for inappropriate behavior
- • Immediate investigation of safety reports
- • Coordination with authorities when necessary
- • Regular safety training for tutors
Reporting Concerns:
• Immediate Safety: Contact local emergency services (911)
• Platform Safety: Email safety@mendthegap.net
• Response Time: Safety reports addressed within 2 hours
Contact Information
Legal Questions
Email: legal@mendthegap.net
Phone: (555) 123-4567
Customer Support
Email: support@mendthegap.net
Hours: Mon-Fri, 8 AM-6 PM EST
Response: Within 24 hours
Safety Concerns
Email: safety@mendthegap.net
Emergency: Call 911
Response: Within 2 hours
Thank you for choosing Mend the Gap! We're committed to providing a safe, effective, and enjoyable learning experience for all our students.